Virtual Chief Information Officer

4 days ago

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Description

• Establishes and maintains Client business level strategic relationships • Responsible for technology budgeting and strategic roadmaps • Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders • Maintain and secure existing IT infrastructures • Maintain frequent remote unique touches with Clients • Maintain, plan and develop a strategic roadmap profile for each Client • Complete VCIO alignment reviews, based on Technology Alignment Reviews • Maintain clear and precise business and alignment objectives for each Client • Maintain Clients’ technology budgets • Contribute to the maintenance of the ITS Standards Library • Actively participate in the Standards and Alignment Committee • Design and present technology proposals (in coordination with Design Desk) • Provide professional services with a backlog of project work • Review project results for success criteria outcomes, budget, timelines, and client experience • Maintain strong Client relationships • Keep abreast of the development of relevant IT and telecommunication systems • Conduct thorough checking and self-checking of information • Maintain Strategic Business Review files and keep related documentation in order • Assist in the training, mentoring and development of staff • Perform general office duties as required • Liaise with, manage, and advise Clients, other consultants, and contractors • Perform other appropriate duties and responsibilities as assigned • Adopt continuous learning and improvement processes in all aspects of the position • Implement, participate, and promote Company Policies and Procedures • Maintain a close coordination and working relationship with the Alignment Team • Bridge the gap between the client/business and the Alignment Team and Service Org • Investigate solutions based on individual client needs • Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions • Review workplans presented by the Design Desk Team to ensure goals are being met for client • Proactively plan/review projects with clients that align with client’s business needs • Collaborate with other departments to deliver outstanding customer service

Requirements

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications • Qualifications in Business development/Computer Science/Information Technology or equivalent • Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system • Demonstrated experience with web and internet technologies • Solve business problems with technology solutions as a competitive advantage • Basic understanding of business concepts and challenges • Maintain high positive customer satisfaction and relationship building as a trusted advisor • Ability to retain clients by delivering customer satisfaction • Ability to discuss technical items with non-technical decision makers in business terms and with business acumen • Demonstrated ability to manage multiple priorities and follow through • Self-motivated with the ability to work in a fast-paced environment with little to no supervision • Ability to act with a sense of urgency while paying attention to detail • Ability to lead a team in a positive, effective, and efficient manner • Strong communication (written and verbal) with business executives and decision-makers • High level organizational, project management, coordination and prioritization skills • Strong problem-solving skills and self-learning • Show initiative when undertaking tasks • Able to work well both within a team environment and autonomously • Good task management and multi-tasking skills • High degree of confidentiality • High degree of punctuality • Ability to take, interpret and follow instructions • Client service orientation • Ability to work with staff at all levels of the Company • Committed towards undertaking duties efficiently with a strong attention to detail • Professional personal presentation • Awareness of and ability to work in accordance with Company Policies and Procedures • Negotiation and persuasion • Active listening • Positive attitude

Benefits

• Company-provided laptop • Paid US Holiday • Night Shift Bonus • Paid Time Off (15 Vacation Days per year) • Comprehensive Health Plans / HMO (Employee & Dependent/s) • Life and Accident Insurance • Accident and Disability Coverage • Company-paid training and certification • Health & Wellness Program • Dental & Vision • Salary Advancement