Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
Renewal Account Manager - Renewal Sales
Yesterday
Ivanti
IT Asset Management • Patch Management • IT Service Desk • PC Lifecycle Management • Mobile Device Management
Description
• The Renewal Account Manager (RAM) is responsible for renewing a portfolio of maintenance, subscription and SaaS renewals for an assigned territory. • The RAM works directly with Ivanti sales teams, resellers and customers. • The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. • This position will report to the Manager, Renewal Sales for the assigned region. • Manage quarterly and annual renewal portfolio for a diverse set of accounts for all spend ranges for assigned territory. • Maximize renewal value, ensure on-time renewals and mitigate cancellations. • Build and send quotes to resellers/customers at least 90 days in advance. • Track all quotes, phone calls and emails in Salesforce.com. • Handle common customer objections and negotiate renewal contracts independently using valued based objection handling skills as required. • Collaborate with cross-functional teams such as order management, finance, legal and AR. • Provide accurate weekly/monthly/quarterly forecast of renewals pipeline. • Maintain a high on-time renewal rate and minimize backlog of late renewals. • Uncover leads, cross-sell and upsell sales opportunities using basic value-based selling techniques. • Develop strong customer and partner relationships and ensure customer expectations are met. • Ability to articulate and uphold all policies and best practices with customers and partners.
Requirements
• Minimum two years renewals sales experience with a software company • Proven time management skills in a dynamic sales environment • Demonstrated ability to effectively communicate (verbal and written) with customers at all levels of organization • Strong organizational skills with ability to handle various tasks; attention to detail • Must be able to work well with others as part of a broader team cross-functionally
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