Program Manager

4 days ago

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J.D. Power

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Market Research • Analysis • Insights • Data and Analytics • Customer Experience Management

501 - 1000

Description

• This role includes management of senior client relationships and oversight of project delivery. • Build strong client relationships across all digital services offered including dealer websites, digital advertising, and digital merchandising. • Understand clients’ strategic agenda and challenges; act as a thought partner and trusted advisor to clients • Identify account growth opportunities; pitch product enhancements and new products • Collaborate with Program Director on client roadmap and project execution • Ensure client satisfaction via high quality work, responsiveness, thoughtfulness, and sharing of industry insights • Advocate for the client’s priorities internally; supervise quality assurance for optimum client satisfaction • Stay abreast of industry developments impacting our clients • Work collaboratively with the broader team across the program to help craft and deliver the daily workflow.

Requirements

• 5+ years of professional client-facing experience in auto, marketing, or data industry or direct OEM client experience • Self-starter, eager to learn and grow • Passionate about delivering world-class products to A-list clients • Bachelors degree preferred

Benefits

• Leader Led • Remote First • Foster Flexibility • Reward Performance • Time Off Matters