ATHENA by Jahnel Group
ATHENA by Jahnel Group is a community of passionate software creators dedicated to helping companies transform their business through innovative software solutions. With over 20 years of experience, they specialize in providing consulting, software development, UI/UX design, project management, and data analytics services. Positioned as a fast-growing company and recognized as one of the best workplaces, ATHENA fosters a culture that prioritizes people, collaboration, and delivering exceptional results for clients across various sectors.
Customer Success Engineer
February 11
ATHENA by Jahnel Group
ATHENA by Jahnel Group is a community of passionate software creators dedicated to helping companies transform their business through innovative software solutions. With over 20 years of experience, they specialize in providing consulting, software development, UI/UX design, project management, and data analytics services. Positioned as a fast-growing company and recognized as one of the best workplaces, ATHENA fosters a culture that prioritizes people, collaboration, and delivering exceptional results for clients across various sectors.
📋 Description
• Skyflow is a data privacy vault company built to simplify how companies isolate, protect, and govern sensitive data. • As the Customer Success Engineer, you will lead the technical customer consultation and support, helping customers onboard smoothly and effectively. • You will act as a trusted advisor, providing technical guidance and best practices implementation support. • Help stand up the Skyflow Support team to provide Technical Support to customers during and after onboarding. • Gain deep technical understanding of Skyflow’s product and integration capabilities to engage with stakeholders in customer organizations. • Write basic code samples for Customers to reference during implementation. • Initial Technical Support Point of Contact for customers during and after implementation.
🎯 Requirements
• 5+ years technical experience working on SaaS technology platforms • 3+ years of experience in customer-facing roles • Customer and Continuous Improvement Passion • Advanced knowledge of programming languages like SQL, system integration solutions, and data security. • Ability to effectively communicate complex technical concepts (Written and Verbal) • Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure) • Experience with API centric development technologies (OAS, GraphQL, REST, micro-services patterns and concepts) • Experience with both Client-side and Server-Side SDKs • Experience with Data Architectures (Databases, NoSQL data stores, ETL, Integration, etc.) • Application-level security experience (AuthN, AuthZ, Key Management, PBAC, ABAC, RBAC) • Experience in ideating solutions and working with technology partners • Experience working with end-users and an ability to articulate their challenges • An ability to execute efficiently in an ambiguous environment
🏖️ Benefits
• Work from home expense • Excellent Health, Dental, and Vision Insurance Options (Varies by Country) • Unlimited PTO • Flexible Hours • Generous Equity
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