Help Desk Associate - WMS Experience
November 23, 2024
Description
Help Desk Associate JASCI is a privately held organization who develops software for the logistics market working with some of the largest companies in the world. JASCI is looking for a Help desk associate that can meet the needs of our fast-paced organization. Offering an exceptional work environment and exciting technology for the right candidate! Essential Responsibilities of the Help Desk Associate: Provides technical support to users by researching and answering questions, troubleshooting problems, and communicating issues and status to relevant project managers. Guides clients through corrective steps when able. Improves client communication by writing and maintaining documentation in ticketing systems. Improves system performance by monitoring, identifying problems and recommending changes. Identifies and escalates issues according to importance. Acts as initial liaison with a client and offers top notch communication to resolve issues.
Requirements
Excellent communications skills in English and preferably one additional language Experience utilizing ticketing system. 3+ years’ experience as a Help Desk associate in a software company Warehouse Management experience is a plus. Ability to work independently with little daily instruction. BS in Computer Science or related degree is a plus but not required.
Benefits
Great Benefits package and competitive salary
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