Product Operations Manager
October 12
Description
• As a Product Operations Manager for Azara at JLL Technologies, you will be a key member of our product operations team. • You will work closely with cross-functional teams, including product managers, software engineers, designers, and customer success teams, to deliver exceptional product experiences, ensure operational efficiency, and drive user adoption. • Collaborate with product managers and technical teams to ensure smooth implementation of new features and system enhancements based on defined requirements and timelines. • Define and optimize internal processes and workflows to enhance the overall operational efficiency of the Azara product, ensuring seamless and scalable operations. • Provide exceptional technical support to clients, addressing their product-related queries, troubleshooting issues, and ensuring timely resolution to maintain an excellent customer experience. • Develop and implement quality assurance processes to validate product quality, conduct thorough testing, identify and report bugs, and contribute to the overall improvement of product stability and reliability. • Collaborate with data analysts and business intelligence teams to gather insights from user data, identify trends, and generate comprehensive reports to inform product improvements and enhancements. • Develop training materials, user guides, and other documentation to assist both internal teams and clients in effectively understanding and utilizing the Azara product's features and functionalities. • Work closely with product management, engineering, design, marketing, and sales teams to ensure smooth product launches, effective communication, and alignment on product goals.
Requirements
• Bachelor's degree in a relevant field (Business Administration, Computer Science, or related field) • Previous experience in a product operations or product support role, preferably within a software or technology company • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders • Strong analytical mindset and problem-solving abilities to identify and resolve operational challenges • High level of attention to detail, with the ability to multitask and prioritize effectively in a fast-paced environment • Familiarity with commercial real estate or property management software is a plus • Proficiency in using project management and collaboration tools (e.g., Jira, Confluence) is preferred
Benefits
• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays
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