Geisinger
Geisinger is a healthcare organization that has been serving communities in Pennsylvania for over a century, providing essential medical services and innovative healthcare solutions. The organization emphasizes diversity, career development, and creating a supportive environment for its employees, while striving to improve the health and wellness of its patients through various programs and community initiatives. Geisinger is recognized as one of the most innovative healthcare systems, and is committed to shaping the future of health through a focus on patient care and inclusivity.
Service Desk Technical Analyst I
March 15
Geisinger
Geisinger is a healthcare organization that has been serving communities in Pennsylvania for over a century, providing essential medical services and innovative healthcare solutions. The organization emphasizes diversity, career development, and creating a supportive environment for its employees, while striving to improve the health and wellness of its patients through various programs and community initiatives. Geisinger is recognized as one of the most innovative healthcare systems, and is committed to shaping the future of health through a focus on patient care and inclusivity.
📋 Description
•In a 24/7/365 environment, the Service Desk Technical Analyst is responsible for the performance of tasks related to Geisinger IT hardware, infrastructure, access, application and software support, including the EHR (Electronic Health Record) System. •Provides professional remote and customer-facing support and solutions for technical needs supporting all business lines across Geisinger's customer base. •Service Desk Technical Analyst makes decisions based on independent judgment to resolve a range of complex technical problems. •Accurately documents the details of interactions, incidents, and requests, including all troubleshooting efforts and work performed for the customer. •Participates in team on-call rotation to provide 24x7x365 support to assigned areas. •Supports system upgrades, patches, and monitoring.
🎯 Requirements
•Education: High School Diploma or Equivalent (GED)- (Required) •Experience: Minimum of 6 years-Relevant experience* (Required) •Skills: Communication, Customer Service, HR Policies, Standards And Procedures, Interpersonal Communication, IT Environment, Problem Management, Technical Troubleshooting
🏖️ Benefits
•Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. •Encourage an atmosphere of collaboration, cooperation and collegiality.
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