Customer Care Representative

4 hours ago

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Livestorm

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Webinar • Lead generation • Live streaming • Analytics • Web conferencing

51 - 200

Description

• Join Livestorm as a Customer Care Representative to help users with the platform. • Provide personal, high-quality support and be the liaison between customers and product team. • Focus on excellent customer service and contribute to high customer satisfaction.

Requirements

• 2+ years of experience in Customer Support or a client-facing role in SaaS/tech industry • Fluent, ideally native, in English (both written and spoken) • Fluent or native in French • Previous experience with Intercom or another live chat/support software • Excellent customer service and problem-solving skills • Positive-minded and team player • Excellent writer and communicator • Internet savvy with a strong interest in startups

Benefits

• 100% remote with a work-from-anywhere policy • Offsite once a year • Teambuildings twice a year • Afterworks and online events once a month • Co-working space covered up to €350 or $350 per month • Paid day off for your birthday • Learning & Development program with €750 or $750 budget per year • Additional equipment budget of €1,000 or $1,000 • Health insurance with Alan (covered at 50%) for French contracts • Lunch vouchers with Swile (covered at 50%) • PTO: 25 days paid time-off per year for US contracts