IT Product Manager

September 16

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Customized Education • Community College • Workforce Development • Public Safety • K-12 Education

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Description

• The IT Product Manager owns a product or application as the champion and subject matter expert. • Develops and coordinates the product backlog, or the prioritized list of requirements for future product development. • Innovates, launches, and maintains applications and products under their jurisdiction. • Utilizes big-picture vision and planning, as well as technical and detail-oriented skills at the task level, to provide guidance to all organizational teams involved with the product. • Is consistently available to the technical teams to answer any questions team members have regarding the business owner’s view of how they’re implementing a product feature. • Additionally, represents the product and the organization, and as such, holds self to exemplary professionalism with excellent problem resolution and communication skills.

Requirements

• Bachelor's degree preferred. • Minimum of three (3) to five (5) years of working experience in business analysis required. • Experience with project analysis, estimating, business case development and financial analysis required. • Microsoft SQL Server database and Agile experience required. • Extensive experience in process improvement and project management preferred. • Extensive experience with Student Information Systems (SIS) and Financial Aid processes preferred. • Direct experience with Anthology Student highly preferred. • Extensive experience with Salesforce chat, Call Center as a Service (CCAS) solutions, Intelligent Virtual Assistants (IVA), and telephony systems preferred. • Comprehensive analytical, conceptual, and problem-solving experience preferred. • Previous experience serving as a project lead is preferred. • Experience in higher education preferred. • Experience working in a technology-driven enterprise preferred.

Benefits

• Comprehensive well-being benefits for you and your family.