Salesforce Omnichannel Administrator

September 27

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Customized Education • Community College • Workforce Development • Public Safety • K-12 Education

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Description

• Administer and maintain the Salesforce Omnichannel and Marketing Cloud platform. • Responsible for optimal performance and usability of the platform. • Develop and implement workflows, validation rules, and automation processes. • Seamlessly integrate Salesforce Omnichannel with external and internal systems. • Collaborate with cross-functional teams to optimize configurations and solutions. • Maintain and document technical processes and omnichannel procedures. • Develop reports and dashboards to optimize performance.

Requirements

• Bachelor's degree in information technology, computer science, or relevant field. • Three years of experience as omnichannel administrator or developer • Three years of experience using AI Chat, Live Agent chat, Email, SMS within Salesforce platform • Three years of experience implementing full cycle projects in Salesforce Omnichannel • Three years of experience as a marketing cloud administrator or developer. • Three years of experience using Journey Builder, Content Builder, and Mobile Studio. • Three years of experience implementing full life cycle projects in Salesforce Marketing Cloud • Two years of experience with Amp scripting and content builder. • Two years of experience in agile/SCRUM practices and associated tools (Jira, Confluence, etc.). • One year of experience with Salesforce Development/Customizations (APEX, Visual Force). • Salesforce Administrator certification preferred • Salesforce Omni Channel Certification is preferred

Benefits

• Comprehensive well-being benefits for you and your family