Customized Education β’ Community College β’ Workforce Development β’ Public Safety β’ K-12 Education
September 27
πΊπΈ United States β Remote
π΅ $71.4k - $96.3k / year
β° Full Time
π‘ Mid-level
π Senior
π€ Sales
Customized Education β’ Community College β’ Workforce Development β’ Public Safety β’ K-12 Education
β’ Administer and maintain the Salesforce Omnichannel and Marketing Cloud platform. β’ Responsible for optimal performance and usability of the platform. β’ Develop and implement workflows, validation rules, and automation processes. β’ Seamlessly integrate Salesforce Omnichannel with external and internal systems. β’ Collaborate with cross-functional teams to optimize configurations and solutions. β’ Maintain and document technical processes and omnichannel procedures. β’ Develop reports and dashboards to optimize performance.
β’ Bachelor's degree in information technology, computer science, or relevant field. β’ Three years of experience as omnichannel administrator or developer β’ Three years of experience using AI Chat, Live Agent chat, Email, SMS within Salesforce platform β’ Three years of experience implementing full cycle projects in Salesforce Omnichannel β’ Three years of experience as a marketing cloud administrator or developer. β’ Three years of experience using Journey Builder, Content Builder, and Mobile Studio. β’ Three years of experience implementing full life cycle projects in Salesforce Marketing Cloud β’ Two years of experience with Amp scripting and content builder. β’ Two years of experience in agile/SCRUM practices and associated tools (Jira, Confluence, etc.). β’ One year of experience with Salesforce Development/Customizations (APEX, Visual Force). β’ Salesforce Administrator certification preferred β’ Salesforce Omni Channel Certification is preferred
β’ Comprehensive well-being benefits for you and your family
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