Senior Customer Success Manager

16 hours ago

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Horizons

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Global PEO & Employer of Record • International Recruitment • Global Mobility • Global Expansion • International Company Registration

51 - 200

Description

• At Horizons, we're building the infrastructure to power borderless teams. • Handle global payroll, benefits, taxes, and compliance for businesses. • Ensure clients successfully transition into and utilize our suite of services. • Provide proactive support and personalized solutions to achieve business objectives. • Drive revenue growth through strategic account management.

Requirements

• Bachelor's degree in business, marketing, or a related field; MBA or relevant certifications preferred. • 3-4 years of experience in customer success or account management roles within the SaaS industry, with a proven track record of managing complex client relationships and driving customer success. • Strong leadership and mentoring skills, with experience in guiding and developing junior team members. • Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders and drive consensus across cross-functional teams. • Strategic thinker with analytical abilities to interpret data, identify trends, and leverage insights to optimize client outcomes and business impact.

Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one