Jonas Software
Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions
1001 - 5000 employees
🤝 B2B
Client Success Manager
September 18
Jonas Software
Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions
1001 - 5000 employees
🤝 B2B
Description
• Serve as the primary point of contact for key clients, • Act as a liaison between clients and internal teams, • Implement and manage a software ticketing system, • Oversee the client implementation process, • Define and monitor key performance indicators (KPIs) for the support team, • Regularly report on performance, trends, and insights.
Requirements
• Proven experience (5+ years) in an account management or client success role, • At least two years in a managerial capacity • Excellent communication and interpersonal skills • Customer-focused mindset • Solid understanding of support processes and ticketing systems • Technical background for troubleshooting client issues • Analytical mindset for identifying patterns and opportunities for improvement.
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