Customer Success Manager - Agency

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Jungle Scout

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Amazon Private Label • Selling On Amazon • Product Research • Entrepenuership • Sell Online

201 - 500

Description

• At Jungle Scout, we are on a mission to build the best Amazon competitive intelligence tools for Amazon sellers and brands. • As a Customer Success Manager - Agency, you are a proactive and customer-focused professional. • You will be responsible for managing customer renewals, driving expansion opportunities, and enhancing the overall customer experience. • Your goal will be to ensure our customers derive maximum value from our enterprise platform.

Requirements

• You bring 5+ years of experience in customer success, account management, or a similar role at an Advertising Agency. • You possess expertise in areas like Amazon, advertising, e-commerce, or Walmart. • You focus on delivering value and positive experiences for clients. • You excel in assessing client data and feedback to identify trends and areas for improvement. • You’re known for your expertise in cultivating long-term partnerships with clients through trust and consistent engagement. • You’re resourceful and proactive in addressing client challenges, finding solutions, and identifying opportunities to grow within the existing book of business. • You can adjust strategies based on client feedback and changing circumstances. • You can clearly convey information and listen actively to clients' needs and concerns. • You bring an ability to work effectively with internal teams to ensure client needs are met and to facilitate seamless service delivery. • You can prioritize tasks effectively to manage multiple client accounts and deadlines.

Benefits

• The BEST team. You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun. • Remote-first culture. Jungle Scout has been remote-first since day one. We believe team members should work from the place where they do their best work. • A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training. • Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers. • Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity. • Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering. • Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees. • Paid Parental Leave Policy. Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family.