Customer Success Manager

Yesterday

Apply Now

Receive Emails with Similar Jobs

Nielsen

WebsiteLinkedInAll Job Openings

Television • Radio • Books & DVDs • Online • Music

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Nielsen Customer Experience team plays a critical role in customer satisfaction. • As a Product Ambassador, be the primary contact for clients using the client encoding portal. • Provide support, onboarding, troubleshooting, and ensure a smooth client experience. • Collaborate with various teams for effective communication and customer satisfaction.

Requirements

• 5+ years’ work experience in product management, communication or content creation. • Bachelor's degree in Business, Information Technology, or a related field, or equivalent experience. • Proven experience in a large company environment, preferably in a technical or SaaS environment. • Strong problem-solving skills and the ability to navigate complex software systems. • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. • Proficiency in CRM and ticketing systems, with the ability to adapt to new software quickly. • Detail-oriented with a proactive approach to customer care. • Experience with A/B testing. • Technical acumen with the ability to translate complex, technical topics into simple and transparent messages. • Knowledge of user engagement and retention strategies. • Excellent organization, project management, communication and problem solving skills. • Strong relationship skills capable of developing, maintaining and growing internal and external strategic relationships across partners and functions. • Existing knowledge of Nielsen products and services is a plus, with the ability to learn our in-house tools quickly.

Benefits

• Comprehensive benefits package including health & wellness plans for full-time employees. • 401(k) retirement with Nielsen match. • Generous paid time off policy. • Discretionary incentive/bonus if eligible.