Customer Experience Manager
Yesterday
🇺🇸 United States – Remote
💵 $60k - $80k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🗽 H1B Visa Sponsor
Description
• Oversee the support operations for Employee Benefits channel • Manage EB Customer Experience operations • Implement performance management strategies • Analyze call center data and prepare reports • Collaborate with corporate Employee Benefits team • Manage complaints and report resolution • Evaluate staff performance and effectiveness • Identify performance gaps and recommend solutions • Develop call center goals and action plans • Analyze employee feedback and improve experience • Communicate product improvement opportunities to owners
Requirements
• 6-8 years of demonstrated strategic thinking skills • Self-starter who brings innovative ideas • Demonstrated people management experience • Excellent analytical and interpersonal skills • Excellent problem-solving skills • Experience with customer success technologies such as Salesforce or Zendesk • High school degree required, higher education degree is a plus
Benefits
• Competitive pay • Generous health and wellness benefits • Retirement savings plans • Parental leave • Much more!
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