Launch Project Manager - Onboarding Specialist

November 12

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Just Appraised

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Description

• Oversee the handoff from Sales to Implementation, including initial project execution of Just Appraised product solution implementations. • Guide customers to meet all technical requirements for the project to enter the launch phase. • Create an initial project plan and drive the project toward the target timeline, coordinating internal resources and removing blockers. • Clearly set expectations and communicate with customers for a positive service experience • Able to identify new scope, document and discuss SOWs and change orders. • Ability to navigate difficult conversations regarding new scope or product features to balance on-time launch priorities against client workflow requirements. • Prepare and lead client presentations using video conferencing.

Requirements

• 3+ years of project management experience • Experience in a client-facing role • Experienced in developing and delivering training to non-technical end-users • Understanding of Statement of Work (SOW) objectives • Ability to build rapport and relationships quickly and develop trust with others • Experience using tools such as Slack, JIRA, Trello and Confluence successfully for collaboration, execution and knowledge sharing across teams • Able to work with minimal supervision while maintaining focus and productivity • Time management and problem-solving skills • Able to quickly adapt to new situations • Exemplary communication skills (both persuasive written and compelling verbal communication in English)

Benefits

• Supportive parental leave: Welcoming a new member to your crew? We've got your back with time and support to adjust. • Home office, fully equipped: Craft your ideal workspace with our generous home office and equipment stipend. • Flexible work arrangements • Continuous learning opportunities • Generous home office and equipment stipend