Client Success Manager

September 3

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JustFund

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Join us as we #ResetPhilanthropy, for good.

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Description

•JustFund is seeking a mission-driven and values-aligned Client Success Manager to join our growing team. •The Client Success Manager will play a crucial role in ensuring the success and satisfaction of our funder clients. •They will act as a strategic partner, working closely with clients to understand their unique needs and challenges. •Responsible for providing seamless onboarding for new clients and conducting demonstrations on how to use the platform.

Requirements

•3-5 years of related work experience in a client success role (SaaS company experience preferred). •Deep commitment to JustFund’s mission and values and excitement about working in a fast-paced, startup environment. •Outstanding communication, customer service and relationship building skills. •Outstanding project management and organizational skills, proven ability to juggle multiple projects simultaneously with exceptional attention to detail. •Demonstrated experience working with GoogleSuites, Microsoft Excel, HubSpot, and project management tools and applications such as Monday.com, Zoom, and Slack, etc. •Ability to travel a few times per year for staff retreats. •Knowledge of the social good community, which includes nonprofits, foundations, corporations, and individual donors a plus. •Experience working in philanthropy or in grants management software is a plus. •Working proficiency in Spanish is a plus.

Benefits

•Fully remote work environment •Medical, vision, and dental insurance •401k plan with employer contribution •Paid time off (including 15 days of vacation for first year employees, 13 holidays, and 15 days of sick time, 3 personal days) •Access to additional health services such as One Medical, Teladoc, TalkSpace and KindBody •Two weeks of annual company-wide office closures for mental health and restoration •Wellness stipend •Home office equipment allowance •Cell phone and internet stipend •Professional development stipend and access to professional development opportunities •Company retreats to connect with colleagues