JWay Group, Inc.
JWay Group, Inc. is a leading provider of digital solutions, specializing in web and mobile app development, digital marketing, and enterprise applications. With over 28 years of experience, JWay Group focuses on delivering innovative technology solutions including UI/UX design, cloud system architecture, and staff augmentation services. They leverage a vast talent database and a streamlined recruitment process to help businesses rapidly scale and succeed in their digital transformations.
Enterprise • Mobile • Web • Digital • HR Services
Customer Service Agent
February 11
JWay Group, Inc.
JWay Group, Inc. is a leading provider of digital solutions, specializing in web and mobile app development, digital marketing, and enterprise applications. With over 28 years of experience, JWay Group focuses on delivering innovative technology solutions including UI/UX design, cloud system architecture, and staff augmentation services. They leverage a vast talent database and a streamlined recruitment process to help businesses rapidly scale and succeed in their digital transformations.
Enterprise • Mobile • Web • Digital • HR Services
📋 Description
• Provide timely and accurate responses to customer inquiries via phone, email, and chat. • Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience. • Maintain a thorough understanding of our products and services to provide accurate information to customers. • Document customer interactions and issue resolutions in our CRM system. • Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved. • Collect and relay customer feedback to relevant departments for continuous improvement. • Work closely with team members and supervisors to ensure a seamless customer service experience.
🎯 Requirements
• Prior experience in a customer service role, preferably in a remote or night shift setting. • Experience with CRM software and customer support tools. • Excellent verbal and written communication skills in English. • Strong problem-solving and troubleshooting abilities. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Technical Proficiency: Comfortable using various communication platforms and remote work tools.
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