Customer Success Representative

4 days ago

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Kalibri Labs

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Kalibri Labs is a technology company that focuses on transforming the hotel industry by leveraging data analytics to drive performance and profitability. Through its proprietary solutions, Kalibri Labs provides actionable insights that help hotel operators optimize their commercial strategies, enhance profit contribution, and grow asset value. The company addresses challenges such as market competition and workforce shortages by equipping clients with the necessary tools to adapt to the evolving digital landscape of hospitality.

Discovery • Analytics • Insights • Revenue Strategy • Hotel Benchmarking

51 - 200 employees

Founded 2012

🏠 Real Estate

📋 Description

• At Kalibri Labs, we are helping to redefine and rebuild the hotel industry. We are looking for passionate, energetic, and hardworking people with an entrepreneurial spirit, who dream big and challenge the status quo. • We are working on cutting-edge solutions for the industry as they navigate the recovery process. • We are using our big data coupled with machine learning and AI to help highlight the path forward. Kalibri Labs is growing, so if you’re ready to make a difference and utilize your talents across a groundbreaking organization, please keep reading! • We are looking for a Customer Success Representative whose contributions will make a real impact in this growing, supportive, and innovative company. The Customer Success Representative will be responsible for assisting with support requests from customers, QA and distribution of customer deliverables, developing & maintaining training materials for hotel clients, assisting with ad-hoc analysis, and supporting the sales team as needed. • This entry-level position will work closely with various teams, including Sales, Marketing, and Data Operations Fulfillment, gaining valuable insights and skills. • Applicants with a passion for the hotel industry, a desire to begin their career in customer success, and aspirations to develop into other customer-facing roles such as account management or sales are highly encouraged to apply. • This position reports to the Director, Commercial Strategy Solutions. This is a 100% remote position, working 9AM to 5PM Eastern Time.

🎯 Requirements

• Desire to work in a dynamic environment for a growing hospitality SaaS company • Excellent problem-solving and analytical ability • Excellent attention to detail and organization skills • Excellent verbal and written communication skills • Ability to be flexible and multi-task • Intermediate proficiency in Microsoft Excel (advanced formulas, advanced graphing, and pivot table knowledge). Candidate will be required to take an Excel assessment • Proficiency with Microsoft Word and PowerPoint • Bachelor’s degree preferred • Bonus points for prior knowledge or interest in: • Business intelligence tools (Tableau, Looker) • Project management tools (JIRA, Salesforce)

🏖️ Benefits

• All positions are fully remote. • We cover 75% of the cost of medical insurance premiums for employees & their dependents with three medical plans through Blue Cross, Blue Shield. • We cover 75% of the cost of dental and vision insurance premiums for employees & their dependents. • We provide a 50% 401k match of the first 6% of the employee's contribution (for a max of 3%). • We also provide $50,000 of life insurance, Long-term disability and an Employee Assistance Program. • All new hires receive a $250 allowance to help them set up their home office.