Customer Success Manager - GSI

2 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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UiPath

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UiPath is a leading enterprise automation platform that specializes in Robotic Process Automation (RPA) and artificial intelligence to streamline repetitive tasks and enhance operational efficiency. By leveraging advanced AI technology, UiPath enables companies across various sectors to automate their workflows, allowing them to focus on more strategic initiatives. Their solutions empower organizations to improve productivity, reduce costs, and transform their business processes through intelligent automation.

Robotic Process Automation • SAP Automation • Artificial Intelligence • RPA • Automation

1001 - 5000 employees

Founded 2005

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• UiPath is seeking a highly motivated and experienced Customer Success Manager to guide our customers through their post-sales journeys and AI-powered transformation programs. • The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, and organization change management. • Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives. • Lead & orchestrate end-to-end adoption delivery, coordinating across internal and external workstreams to ensure timely and successful implementation of automation solutions. • Serve as the primary point of contact for clients, building and nurturing strong relationships.

🎯 Requirements

• 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention. • Experience with Global System Integration (GSI) Partners & navigating complex enterprise environments. • Experience with professional services & attach motions for support/services. • Experience in a high-growth technology company, preferably in the SaaS or RPA space. • Excellent communication and interpersonal skills. • Data-driven mindset, with the ability to use data to make informed decisions and drive results. • Strategic thinking and the ability to develop and execute customer success strategies. • Bachelor's degree in business, technology, or a related field (MBA preferred).