Kantata
Kantata is a cloud-based solution tailored for professional services firms that focuses on enhancing operational efficiency. It offers a suite of tools for resource management, project management, financial management, collaboration, and business intelligence to help organizations optimize resource planning and improve financial oversight. Kantata integrates easily with existing systems, enabling seamless workflows and advanced reporting to support smarter decision-making. Moreover, the platform facilitates better project outcomes through enhanced client and employee sentiment analysis, ultimately boosting profitability and project success rates. Trusted by numerous agencies and professional services firms, Kantata aims to improve forecasting accuracy and reduce administrative tasks, thus empowering teams to deliver exceptional client experiences.
Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management
Customer Marketing Manager
February 18
Kantata
Kantata is a cloud-based solution tailored for professional services firms that focuses on enhancing operational efficiency. It offers a suite of tools for resource management, project management, financial management, collaboration, and business intelligence to help organizations optimize resource planning and improve financial oversight. Kantata integrates easily with existing systems, enabling seamless workflows and advanced reporting to support smarter decision-making. Moreover, the platform facilitates better project outcomes through enhanced client and employee sentiment analysis, ultimately boosting profitability and project success rates. Trusted by numerous agencies and professional services firms, Kantata aims to improve forecasting accuracy and reduce administrative tasks, thus empowering teams to deliver exceptional client experiences.
Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management
📋 Description
• Kantata takes professional services automation to a new level. • The Customer Marketing Manager focuses on customer loyalty, retention, and advocacy. • Oversee the customer communications calendar and execute a comprehensive comms strategy. • Collaborate with CS, PS, CX, Sales, Product, and Marketing. • Measure the effectiveness of communication strategies and continuously optimize. • Collaborate with the CS team for customer appreciation initiatives. • Facilitate customer references and improve the process. • Coordination, recruitment and development of Customer Success Stories. • Activate and track the customer review strategy. • Collaborate in the planning, promotion, and execution of customer-facing events.
🎯 Requirements
• 3-5 years experience in customer marketing, customer success, communications, or a related field. • Strong people skills to engage with customers • Proficiency in project management • Experience with marketing tools like Marketo & Hubspot, Exposure to advocacy platforms like Influitive & Higher Logic is a plus. • Strong attention to detail. • Team Player: Ability to work cross-functionally with sales, customer success, and content teams. • Mastery of AI tools
🏖️ Benefits
• An intentionally engaging and collaborative culture - ditch the silo! • Strong work-life balance that’s a true focus of the company • The chance to learn from some of the best people in the business • A vibrant, collaborative and devoted team, who still makes time for fun
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