Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management
501 - 1000
3 days ago
Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management
501 - 1000
• Manage a portfolio of enterprise-level clients, fostering strong relationships and ensuring their satisfaction with our SX product and support services. • Gain in-depth understanding of each client's business and SX product installations to identify specific service needs and opportunities for improvement. • Develop and implement comprehensive service plans aligned with client requirements and program/delivery standards. • Drive the adoption of proactive service and support mechanisms, like knowledge base articles and training programs, to minimize client downtime and support costs. • Act as a primary point of contact for clients, coordinating the resolution of service incidents and escalating technical issues when necessary. • Collaborate closely with internal teams, including sales and support, to ensure seamless client experience and identify opportunities for expanding our support services. • Analyze client feedback and proactively recommend improvements to our SX product and support offerings. • Stay up-to-date on industry trends and best practices in PSA and related technologies.
• 5+ years of experience in a Technical Account Manager or client management role, preferably with a SaaS company • Demonstrable experience with the Salesforce Platform including: SOQL Querying, Master-detail object model, Profiles, Permissions, Visualforce page behavior, views and layouts • Experience with Salesforce Apex Async job processing, Flows, Managed Package content namespacing, capturing Debug Logs is preferred and Apex code/scripting, Lightning Web Components, navigating governor limits and scalability is a big plus • Understanding of modern web technologies and accessibility (client-server, DOM, REST API, HTML/CSS/ Javascript and Saas/PaaS architecture • Strong understanding of PSA concepts and the importance of service delivery in optimizing client success • Excellent communication and interpersonal skills, both written and verbal. • Exceptional problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions. • Experience in collaborating effectively with cross-functional teams, including sales, support, engineering and product management. • Strong sense of ownership and accountability for client satisfaction and service delivery success. • Willingness to travel occasionally to meet with customers, not expected to exceed 5%
• An intentionally engaging and collaborative culture - ditch the silo! • Strong work-life balance that’s a true focus of the company • The chance to learn from some of the best people in the business • A vibrant, collaborative and devoted team, who still makes time for fun
Apply Now5 days ago
10,000+
Support Solutions Engineer for NVIDIA AI Enterprise products improving customer experience.
6 days ago
51 - 200
Drive customer success as a Technical Account Manager at Teleport.
🇬🇧 United Kingdom – Remote
💵 £70k - £90.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Account Manager