Digital Product Operations Manager
October 31
Description
• For more than 80 years, Kaplan has been a trailblazer in education and professional advancement • The Digital Product Operations manager will play a pivotal role in ensuring the efficiency and effectiveness of our digital product operations • This individual will work closely with cross-functional teams to streamline processes, optimize resources, and support the product development lifecycle • The ideal candidate has a deep understanding of digital product management, an analytical mindset, and the ability to drive operational excellence in a fast-paced environment • This includes contributing to developing customer experiences, platform configuration, content, customer engagement strategies, and the maintenance of digital products
Requirements
• Bachelor’s degree in Business, Operations Management, Information Technology, or a related field • 2+ years of experience • Strong understanding of digital product development processes and methodologies • Proven track record of process improvement and operational optimization • Excellent analytical and problem-solving skills • Excellent communication abilities • Scrum, Project Management experience • Familiarity with Google Workspace, JIRA/Confluence, Lucid, SmartSheets, Salesforce, D2L, Canvas
Benefits
• Remote work providing flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members • Competitive health benefits and new hire eligibility starts day-1 of employment • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities • And so much more!
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