Olmatic
Olmatic is a company committed to sustainability and environmental protection through the development and implementation of modern technologies aimed at reducing CO2 emissions and promoting renewable energy. With a team of dedicated experts and innovators, Olmatic strives to push the boundaries of what is possible in creating a green future. The company envisions itself as a leader in authentic and forward-thinking climate protection technologies, fostering a cultural shift towards environmental consciousness. Olmatic provides an inspiring and flexible work environment with opportunities for personal and professional growth, engaging team activities, and a mission-focused approach to making the planet greener for future generations.
Energiemanagement • Digitalisierung • Software • Künstliche Intelligenz
11 - 50 employees
⚡ Energy
Customer Success Manager
5 days ago
Olmatic
Olmatic is a company committed to sustainability and environmental protection through the development and implementation of modern technologies aimed at reducing CO2 emissions and promoting renewable energy. With a team of dedicated experts and innovators, Olmatic strives to push the boundaries of what is possible in creating a green future. The company envisions itself as a leader in authentic and forward-thinking climate protection technologies, fostering a cultural shift towards environmental consciousness. Olmatic provides an inspiring and flexible work environment with opportunities for personal and professional growth, engaging team activities, and a mission-focused approach to making the planet greener for future generations.
Energiemanagement • Digitalisierung • Software • Künstliche Intelligenz
11 - 50 employees
⚡ Energy
📋 Description
• Betreuung und Begleitung unserer Kunden von der Implementierung bis zum produktiven Betrieb. • Entwicklung individueller Strategien zur optimalen Nutzung unserer Lösungen. • Identifikation von Optimierungspotenzialen und Ableitung passender Maßnahmen. • Enge Zusammenarbeit mit Kunden, um ihre Anforderungen zu verstehen und bestmögliche Lösungen zu entwickeln. • Schnittstelle zwischen Kunden, Product Engineering, Sales und Support. • Proaktive Kundenkommunikation durch regelmäßige Meetings, Status-Updates und Erfolgsmessungen. • Analyse von Nutzungsdaten zur Ermittlung von Trends und Verbesserungspotenzialen. • Unterstützung der Kunden bei der Interpretation und Nutzung von Dashboards und Reports. • Unterstützung bei Vertragsgestaltung und langfristiger Kundenbindung. • Monitoring von KPIs zur Messung des Kundenerfolgs und Ableitung von Optimierungsmaßnahmen. • Identifikation neuer Anwendungsfälle und Up-Selling-Potenziale für unsere Lösungen.
🎯 Requirements
• Erfahrung im Customer Success, Account Management oder einer vergleichbaren Rolle. • Sichere Deutsch- und Englischkenntnisse. • Technisches Grundverständnis, um komplexe Themen verständlich zu erklären. • Kommunikativ und proaktiv.
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