Customer Support Agent - Sports
October 31
Description
• Are you an incredible Customer Support Agent with a passion for sports? • As the first point of contact for our cherished customers, you'll deliver first-rate service. • Manage interactions via email, live chat, and phone. • This role demands flexibility to accommodate a 24/7 support schedule, including rotational shifts on weekends and holidays. • Deliver detailed product and service information, ensuring all customer issues are resolved with unmatched satisfaction. • Maintain precise customer records, process accounts, and manage documentation with utmost efficiency. • Tackle service or product issues by identifying the problem's root cause and articulating effective solutions. • Provide clear explanations of betting rules, odds, and promotional details to ensure comprehensive customer understanding. • Achieve and exceed both individual and team goals in accordance with the company’s performance indicators and service agreements. • Proactively manage customer complaints, offering solutions and follow-ups that aim to surpass customer expectations. • Engage with customers enthusiastically in every interaction, enhancing their overall experience.
Requirements
• A minimum of 2+ years of experience in a customer service role. • Experience with American markets or in the sports/betting industry is highly advantageous. • A passion for American sports, with a solid grasp of major leagues, teams, and sports betting terms. • Exceptional communication and presentation skills; fluency in English is essential. • Strong contact handling skills and active listening abilities. • Proficiency with Zendesk and a high level of IT literacy. • A customer-oriented approach with the ability to adapt to various personalities. • Skills in multitasking, prioritizing, and managing time effectively, without the need for micro-management. • Flexibility to work shifts that include nights, weekends, and holidays.
Benefits
• Competitive salary with the potential for remote work. • Opportunities for training and development. • Work in a collaborative international environment. • Be part of a fast-growing company where you can truly scale your career.
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