VIP Account Manager
November 6
Description
• Act as the primary contact for a portfolio of high-value VIP customers. • Build and maintain strong relationships with key accounts, fostering customer satisfaction and loyalty. • Understand each VIP customer’s unique needs, preferences, and playing habits to deliver personalized support and assistance. • Proactively engage with VIP customers, providing tailored assistance, addressing inquiries, and resolving issues swiftly. • Collaborate closely with internal teams, such as customer support, marketing, and product development, to ensure smooth account management and a seamless customer experience. • Identify opportunities to enhance the VIP experience through customized promotions, bonuses, and exclusive offers. • Recognize and act on up-sell and cross-sell opportunities within the VIP customer base. • Track and analyze key account metrics to spot trends and develop strategies for revenue growth. • Educate VIP customers about the loyalty program, highlighting benefits and tips for maximizing their rewards. • Collect customer feedback to continuously refine the VIP program and elevate the overall customer experience. • Advocate for VIP customers’ needs within the organization, ensuring their feedback is considered and concerns addressed. • Stay informed on the latest trends and developments in the social gaming industry, including competitor activities, to identify opportunities and challenges. • Provide insights and recommendations to the management team based on market trends and customer feedback, driving growth and maintaining a competitive advantage.
Requirements
• Native or fluent in Spanish and English skills, both written and oral. • Experienced in sports with an in-depth understanding of the U.S. sports market, popular sports types, and a strong passion for the industry. • Proven experience as an Account Manager, host or a similar role involving customer hospitality and care. • Experience working within an online Sportsbook and Casino. • Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP customers. • Strong customer focus and a passion for delivering exceptional service. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Self-motivated, result-oriented, and able to work independently as well as part of a team. • Familiarity with CRM systems and customer service software is a plus. • Knowledge of online marketing or sales strategies and loyalty programs is a plus. • Flexibility to work when your players are active.
Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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