Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
VIP Account Manager
March 13
Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
📋 Description
• Develop and nurture strong relationships with high-value VIP players. • Foster customer satisfaction, enhance loyalty, and drive revenue. • Act as the primary contact for a portfolio of high-value VIP customers. • Understand VIP customers’ unique needs to deliver personalized support. • Proactively engage with VIP customers, providing tailored assistance. • Collaborate closely with internal teams for smooth account management. • Identify opportunities to enhance the VIP experience through promotions. • Recognize and act on up-sell and cross-sell opportunities within the VIP customer base. • Track and analyze key account metrics to spot trends and develop strategies.
🎯 Requirements
• Native or fluent in Spanish and English skills, both written and oral. • Experienced in sports with an in-depth understanding of the U.S. sports market, popular sports types, and a strong passion for the industry. • Proven experience as an Account Manager, host or a similar role involving customer hospitality and care. • Experience working within an online Sportsbook and Casino. • Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP customers. • Strong customer focus and a passion for delivering exceptional service. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Self-motivated, result-oriented, and able to work independently as well as part of a team. • Familiarity with CRM systems and customer service software is a plus. • Knowledge of online marketing or sales strategies and loyalty programs is a plus. • Flexibility to work when your players are active.
🏖️ Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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