Operations Supervisor - Move Management

October 1

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KBR, Inc.

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Engineering • Aerospace • Defense • Professional Services • Technology

10,000+ employees

Founded 1901

🔬 Science

Description

• Foster a team-oriented work environment & maintain positive relationships with international suppliers including transporters, consolidators, international carriers, overseas partners, port agents, customs brokers, US based partners and other providers as required for international shipping of household goods and personal effects • Create and maintain a team-oriented work environment & maintain positive relationships with booking coordinators, lift van associates, customs coordinators, and operations coordinators • Manage directly the coordinators handling the designated international activity • Liaise with Customer Care counter parts to ensure service excellence is rendered to the customers moving under the GHC whether directly or through PPM options • Provide consolidated oversight and management of coordinators under supervision • Monitor international operations performing coordination to ensure compliance with the GHC PWS (Performance Work Statement) requirements are met and key performance indicators are achieved or exceeded regularly. • Performance is monitored through regularly updated systems reporting mechanisms that must measure performance for the following critical tasks: Premove processes including analysis of weight/volume estimations, move plans, and other shipment logistics requirements • Monitor and oversee delivery of origin or destination services in CONUS and OCONUS areas ensuring quality services are rendered by providers • Enforce origin service requirement standards that may result in changes to shipment volumes to secure the minimum required density whenever possible • Monitor financial performance for inland haulage for loaded lift vans, crates, and/or full containers to/from US partner locations and the corresponding port of embarkation or debarkation to ensure adherence with GHC pricing requirements and report actual performance monthly to the Director of International Operations (DIOps) • Verify and assess accuracy of transit information for the movement of all shipments from point to point in the door-to-door process and report monthly to the (DIOps) • Develop and maintain relationships with customs brokers to ensure accurate and efficient clearance processes when non-standard clearance is required • Manage the financial performance of the non-standard customs clearances and report monthly to the DIOps for each shipment that requires non-standard clearance and its financial impact for HomeSafe • Oversee the system retained information for OCONUS country customs information/documentation for efficient customs clearance in the OCONUS locations • Monitor and report regularly to assess risks of not meeting RDDs as directed by the Director of International Operations, for all shipments that may create inconvenience claims for HomeSafe. Formats and data requirements to be confirmed with DIOps. • Evaluate and monitor financial performance for shipment accessorial services. Report to the DIOps regularly, at least monthly, all shipments that have accessorial service costs and provide a forecast for shipments that anticipate accessorial services. Reports are to be generated from the system and meet KPI requirements for the GHC PWS • Ensure all records in the systems are available for reporting according to standard schedules • Works directly with the DIOps and legal department to ensure compliance, adherence to FMC regulations and MARAD US flag requirements • Interject and provide guidance and assistance as required for any service performance, or administrative issues, problems, or notable challenges to the OCONUS Supervisor/Lead or coordinators for onforwarding to the HomeSafe Safety & Compliance team • Collaborates with the OCONUS DIOps to monitor the proficiency of origin, destination and transportation providers and recommends process improvements and training solutions to enhance the service to the client. • Develop and implement forwarding and move management processes for the efficient performance of the coordination teams • Perform other duties as assigned.

Requirements

• Must be a U.S. citizen due to contractual requirements • Undergraduate Degree or equivalent experience in lieu of education • Minimum 5+ years directly related experience in General Freight Forwarding, preferred HHG Moving. • Ability to read, interpret documents and apply; safety rules, operating and maintenance instructions, and procedure manuals. • Ability to prepare routine reports and correspondence. • Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.

Benefits

• Medical, Dental and Vision Insurance. • Paid time off (PTO) • Three weeks of PTO for newly hired employees • 401(k) • Health and Wellness Programs • Disability, Life and AD&D insurance • Employee Support program • Family Support: Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • Travel Accident & Medical TRICARE Supplement Plan • Voluntary Benefit Plans • And more!