Customer Success Engineer - Enterprise

March 19

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Kentik

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Kentik is a network observability company that provides a comprehensive platform for optimizing cloud costs, performance, and security. Their solutions enable users to visualize all cloud and network traffic, monitor network performance, troubleshoot issues quickly, and ensure secure cloud migrations. Kentik helps organizations reduce cloud spend and mitigate DDoS attacks, while offering tools for network AI and hybrid cloud observability. The platform seamlessly integrates with existing tools, making it an essential resource for any team managing large networks.

network analytics • NetFlow • AIOps • network automation • network visibility

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search. • Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world’s most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. • At Kentik, we strive to take amazing care of our clients and partners and proactively do everything within our power to ensure that they get the maximum value out of our products and services. It is our goal to build and maintain long lasting relationships with our clients, and truly become a strong technical advisor and partner. • The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers. Customer Success Engineers work directly with our customers to troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests. This role also requires extensive collaboration with multiple teams within Kentik such as Customer Success Management, Product, and the Operations & Engineering team responsible for developing and maintaining the Kentik platform. This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers, and that has significant career path growth potential within the organization.

🎯 Requirements

• Previous experience with direct customer interaction in a customer facing role or environment • Must be located in Europe - preference for candidates located in the UK, Germany, or the Netherlands • Fluent in English • Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6, BGP, MPLS, ISIS, OSPF, HTTP, DNS, etc.) • Demonstrable experience with network monitoring suites (Netflow, J-Flow, sFlow, IPFIX, SNMP, etc.) • Demonstrable experience with Linux/UNIX systems administration • Demonstrable experience with popular network vendor CLI’s (Cisco, Juniper, Arista, etc.) • Customer obsessed mindset • Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly, concisely, and effectively. • Experience with: • Programming/scripting (Python, Bash, Ruby, PHP, Perl, etc.) • APIs, maintaining RESTful code, as a tool for fast integration with 3rd party systems. • Cloud Networking (AWS, Azure, GCP) • Network and routing security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, RPKI) • Creating and analyzing traffic packet captures (tcpdump, Wireshark, etc.) • Network monitoring technologies, SNMP, Streaming Telemetry, • Synthetic/network performance testing • Ability to travel up to 25% of the time

🏖️ Benefits

• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • Paid family & medical leave • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays • 401(k) retirement account • Home office reimbursement • Stock options