Solutions Architect

November 29, 2024

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Keywords Studios

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Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

Art Services • Engineering • Audio Services • Functionality QA • Localization

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

📋 Description

•Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels. •Looking for an ambitious, experienced, driven & solution-orientated individual. •You will be an integral part of our custom development and professional services team. •Collaborating with multiple teams to deliver solutions to our clients. •Responsibilities include Developing Infrastructure-as-Code (IaC), CI/CD pipelines, and custom automation. •Managing code repositories and performing peer code reviews. •Ability to maintain code hygiene and write test cases. •Mentoring and training implementation engineers. •Assisting with proof of concepts for strategic customers. •Designing, building, and deploying complex integrations. •Time management is critical to manage multiple tasks/projects. •Analyzing existing Helpshift implementations for improvements. •Becoming an expert at using Helpshift’s administrative tools. •Collaborating with Account Managers and Customer Success Managers to ensure success. •Occasional travel to client site or other offices (up to 25%).

🎯 Requirements

•You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management •Proven experience translating ambiguous customer requirements into actionable technical solutions •You are proficient with any of: Python, Go, C#, Node.js, Powershell •You are proficient with deploying cloud solutions on AWS or Azure (preferred) •You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing •You are exceptionally organized and a project manager at heart •Understanding of Object-Oriented Programming concepts •You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated •You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike •You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel •You are curious about complex systems and a natural problem solver •Build rapport with customers as a consultative seller •Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time •Experience with Kubernetes and containerization technologies in cloud environments a plus •Working EST/PST hours

🏖️ Benefits

•Salary: $90,000 (yearly gross) •Full-time schedule, plus employee benefits, including health and dental care, when eligible. •Partnerships with STM, Telus, and BIXI (among others). •Employee Assistance Program.