NetSuite Managed Services Consultant - Team Lead

October 29

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Kimberlite Partners LLC

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Managed Services • ARR Acquisition • Managed Application Consulting • Advanced Customer Support • Cloud Subscriptions

2 - 10

Description

• Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team. • Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty. • Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests. • Types of requests handled will include, but will not be limited to: Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.). • Troubleshooting of existing workflows. • Implementation of simple new functionality; scoping for deployment of more complex functionality. • Assistance with compliance and audit questions. • Creation of new reports and searches, including financial reports. • Modification of existing reports and searches, including financial reports. • Creation of new roles/modification of existing roles. • Execution of basic system administration tasks, such as creation of a new employee record or reset of a user’s password. • Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements. • Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts. • Provide basic training to clients as needed regarding standard NetSuite functionality. • Compile associated written materials (such as end-user guides) as necessary. • Independently execute implementation of XYZ’s various software bundles and provide ongoing software support. Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks.

Requirements

• Must have a strong understanding of general business principals. • Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution. • Must be familiar with, and interested in, business systems. • Exposure to multiple business system platforms and associated integrations required. • Must be familiar with basic accounting principles and terminology. • Must be familiar with core NetSuite functionality. • Formal NetSuite system administration/consulting experience a plus. • Familiarity with compliance and audit-related topics a plus. • Previous experience deploying pre-packaged software solutions a plus.