Client Relationship Consultant, Public Sector

3 days ago

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Voya Financial

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Retirement • Investments • Insurance

5001 - 10000

Description

• The Client Relationship Consultant (CRC) is responsible for developing high-trust relationships with Benefitfocus customers. • The CRC provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. • This role requires strong understanding of benefits administration, technology (particularly SaaS), and business process outsourcing. • Lead the internal Benefitfocus team on behalf of the customer, motivating the team and coordinating across departments. • Drive annual open enrollment success with customers, partnering to develop actionable steps and orchestrate multiple resources.

Requirements

• 7+ years’ experience in Customer Success, Account Management or related roles. • Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO. • Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity. • Focused on establishing, maintaining, and growing broad and deep relationships within each customer account. • H.S. diploma or GED required; related B.A. or B.S. degree highly preferred.

Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year