Managed Services • ARR Acquisition • Managed Application Consulting • Advanced Customer Support • Cloud Subscriptions
December 4
Managed Services • ARR Acquisition • Managed Application Consulting • Advanced Customer Support • Cloud Subscriptions
• Our senior Functional Consultant performs the roles of the Solution Architect and/or Solution Success Manager (SSM). • Primary purpose is to operate as the primary named resource to onboard and lead an ongoing, subscription-based services engagement for a set of customers. • Accountable for delighting Customers by helping them optimally leverage their investment in NetSuite products by identifying and driving closure on smaller (non-project) work-packets. • Engage with additional named and/or shared resources to uncover new ways to leverage NetSuite. • Be an advocate for your Customer and take necessary actions to achieve desired outcomes. • Continue to communicate back to the Customer what actions are being taken to current success criteria and next steps. • Be the primary point of contact for Customers’ requests. • Lead intake of new Customers and develop a roadmap of priorities and implement based on the customer’s business goals. • Ensure seamless coordination with other services teams to drive favorable outcomes for Customers.
• Bachelor’s degree in computer science, engineering, or related field is preferred. • A combination of at least 5 years of experience in relevant industry business practices, business consulting, and/or technical consulting desired. • Accounting background desired. • Strong project management, business analysis and task/time coordination is required. • Excellent written and spoken communication skills. • Solid presentation skills, great at developing rapport with customers. • Recognizing new business opportunities in existing account base. • Experience presenting to/facilitating meetings and group discussions. • Proficiency with project-based tools such as Word, Excel, PowerPoint. • Solid analytical skills. • 5+ years of sustained, hands-on experience with Netsuite. • Strong financials knowledge including expertise with ARM, Multibook, FAM and RevRec would be nice to have. • Must have experience with Zone Billing. • 5+ years of customer-facing functional consulting. • NetSuite ERP Consultant certified. • Vertical domain expertise in Software and Services a strong plus. • Travel may be required up to ~10%.
• Unlimited PTO • Fully remote • Competitive benefits including health, dental and vision • Profit Sharing Units (PSUs) to share in our collective success
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