Senior Solutions Engineer

April 25

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KION Group

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Industrial trucks • related services and supply chain solutions • automation • forklift

10,000+

Description

• The Senior Solutions Engineer plays a critical role in ensuring that Kion’s current and future customers successfully test, evaluate, and implement the Kion platform to execute their organizational cloud governance strategy. • You will lead the technical delivery and customer success of evaluations and platform on-boardings to include: ◦ Customizing and delivering Kion platform demonstrations ◦ Identifying customers’ requirements and critical success factors ◦ Installing and configuring the Kion platform for both customer evaluations and production AWS, Azure, and Google Cloud environments. ◦ Establishing and executing a baseline cloud governance strategy focused on account management, security and compliance automation, and cost management and enforcement ◦ Identifying opportunities for horizontal integration across the customer enterprise and existing investments in enterprise toolsets • As a Senior Solutions Engineer, you will own the customer success journey and focus on our core mission to turn customers into fans. • As the dedicated technical resource for existing and prospective customers, you will shepherd customers through their Kion journey, focusing on deployments and configurations as well as interfacing with internal engineering and product teams to prioritize new features and help shape the future of the Kion application. • Delivering platform demonstrations and technical deep dives. • Leading and managing guided evaluations with customers • Installing and configuring production environments, leading technical and non-technical training, and integrating Kion within the customer’s enterprise architecture. • Owning the customer journey, including providing self-service tools to customers and handling support escalations. • Representing customer feedback and requests in the product engineering and design process, helping to shape the product roadmap and feature set. • Being a collaborative member of a highly driven and focused team.

Requirements

• A tendency to obsess over customer service and support satisfaction. • Experience developing and delivering product training to customers. • Ability to work with cross-functional teams to ensure quality throughout the software development and delivery lifecycle. • Intermediate/advanced knowledge of one or more cloud service providers. • Experience supporting projects with central authentication mechanisms such as SAML, Active Directory, or LDAP, with a focus on role-based access control. • Demonstrated experience leading or developing high-quality, enterprise-scale solutions, preferably on a leading cloud provider such as AWS, Azure, or Google Cloud. • Experience supporting network architectures in enterprise environments. • Experience working in both virtualized and cloud environments across technologies such as AWS, Azure, and Google Cloud. • Bachelor's Degree, or equivalent experience, in Computer Science, Information Technology, Information Systems, or other technical areas of study. • 5+ years of enterprise IT application and integration experience. • Strong verbal, written, and presentation communication skills. • Excellent problem-solving and troubleshooting skills. • Up to 25% travel (when safe!) is required to support customers and trade shows

Benefits

• Kion is a remote-first company. We offer a 100% remote work schedule (US only) as well as an in-office or hybrid schedule if you are local to the DC-Maryland-Virginia area. • Excellent compensation and outstanding benefits, including top-of-the-line Blue Cross Blue Shield PPO healthcare coverage with ZERO deductibles. We pay 100% of the employee premium for medical, dental, and vision! • 3% of direct compensation contribution to your 401(k) (no match required). • Unlimited PTO to allow staff to spend time with friends and family. • Regular virtual engagements to better connect with co-workers and talk about life outside of work. • A small-team collaborative environment that fosters communication and innovation.