Field Marketing • Sales and Acquisition Programs • Promotional Staffing Solutions • Campus Marketing • Sampling
December 28, 2024
Field Marketing • Sales and Acquisition Programs • Promotional Staffing Solutions • Campus Marketing • Sampling
• Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. • You will manage client accounts, coordinate projects, and ensure the success of our e-commerce platform. • The ideal candidate will have a passion for e-commerce, strong communication skills, and thrive in a fast-paced environment. • Kognitive Tech Inc. is a Sales Tech company that helps clients increase sales revenue and profitability while providing world-class customer service. • Our eCommerce division offers Optimy, a video chat tool for a live video chat conversation within the customer's web browser that is 100% private & secure. • As a member of the Customer Success team, you'll cultivate relationships with new and existing clients. • Take ownership of client onboarding processes, ensuring timely tech setup. • Spearhead all introductory calls with new clients, serving as a primary point of contact. • Craft personalized onboarding plans with clients, guiding them through the process and aligning goals. • Collaborate with stakeholders to orchestrate effective training sessions. • Prepare and deliver reports to clients, providing insights to drive informed decisions. • Participate in quarterly reviews with dealer groups, addressing concerns and opportunities for improvement. • Provide exceptional customer service, responding to inquiries and proactive issue resolution. • Demonstrate a deep understanding of clients' challenges, identify potential issues, and propose solutions to enhance experience. • Display a passion for process improvement and product enhancement, identifying areas for enhancement.
• Proven customer support experience as a Client Service Representative. • Fluency in French is an asset. • Demonstrated proficiency in effective phone communication and exceptional active listening skills. • Proficiency with CRM systems and practices. • Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills. • Excellent communication and presentation skills. • Proficiency in multitasking, prioritization, and effective time management. • Demonstrated experience thriving in an Agile, fast-paced environment. • Enthusiastic about learning and embracing new technologies. • Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices. • Possess strong independent work ethic and self-motivation, exhibiting proactive initiative.
• Leading-edge technology that delivers amazing results. • Competitive compensation that rewards strong performance. • Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills! • Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.
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