Director of Professional Services - EMEA
September 27
Description
• Accountability for the services utilization and revenue targets while holding self and Kong to a high standard of customer experience • Lead an organization responsible for deliberate and material influencing of customer adoption and consumption of services • Establish and maintain a culture of mutual accountability between Professional Services and customers • Partner with other field EMEA teams (Partner, Sales, Customer Success, Support, Pre-Sales) for continuous improvement of our customer engagement methodologies • Support Kong teams in management of risk throughout the engagement lifecycle • Responsible for developing the capabilities and maturity of the leaders and employees on your team • Responsible for developing/ enhancing capabilities and GTM Offerings to drive adoption and consumption • Ensure healthy relationships with the Kong delivery ecosystem (sub- partners, contractors, GSIs) to maintain complementary delivery capacity • Owner of all delivery assets, tools, capabilities, systems, processes, and playbooks • Aggressively maintain a robust recruiting pipeline, attracting the highest quality talent in the industry to support excellence and rapid growth • Building business case for head counts and collaborating with other functions like HR, Finance, Ops for approvals • Collaborating with other functions across the company as a key partner to EMEA Professional Services strategy development and execution
Requirements
• 10+ years of relevant professional services experience including 5+ years of senior leadership experience • Proven ability in managing professional services functions • Proven ability to write and present on complex topics • Proven track record of exceeding key business goals including bookings, revenue, margin, NDR and similar • Prior experience in Open-Source/ SaaS companies is highly preferred • Prior experience managing customer facing teams with financial goals is highly preferred • Ability to travel to customer and Kong locations as-needed (post COVID)
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