Client Success Representative - Latam - English / Spanish

3 days ago

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KUDO

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Web conferencing with live language translation • Language as a Service • Multilingual meetings and events • AI • Technology

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

Description

• Join our innovative, technology-driven team and take charge of building and maintaining strong post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. • Foster strong connections with customers to understand their needs and ensure satisfaction. • Ensure new customers have a seamless onboarding experience by providing training and resources. • Recognize chances for contract renewals and upselling additional services. • Monitor client performance metrics to ensure they meet their goals with the product. • Serve as the main contact for resolving customer issues or challenges, ensuring timely resolution to maintain high satisfaction levels.

Requirements

• 5 years of experience in customer relations or account management roles, with a background in SaaS and subscription solutions a plus. • Excellent account management experience with both enterprises and governmental agencies. • Exceptional presentation, communication, and interpersonal skills in both English and Spanish. • Ability to build excellent rapport with clients, project confidence, and engender trust. • Problem-solver, with experience with resolving conflicts with customers. • Attention to detail. • Technology savvy and able to provide specialist training and onboard new customers. • Experienced with Salesforce and Monday.com a plus. • Bachelor’s degree required. • Fluent in both English and Spanish.

Benefits

• Join a mission-driven organization and help the world communicate effortlessly in any language. • Collaborate with a diverse and global team spread across 17 countries, learning from professionals with different cultural backgrounds. • Be part of a recognized success story! We are proud to have been named Forbes' Best Startup Employer and featured in Times Magazine's Top 100 Innovations last Year. • Experience a company culture that values innovation, transparency, and collaboration, fostering an environment where your ideas and contributions are encouraged and recognized. • Enjoy the benefits of a remote work setting, offering autonomy, flexibility, and a comprehensive package that includes learning and development opportunities, generous PTO, regional Hub Hangs, and the necessary hardware and accessories to power your remote experience. • Take ownership of your future through our Stock Option program, giving you the opportunity to become a stakeholder in our exciting journey.