Technical Support Engineer

March 7

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Kustomer

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Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more$1. .$1

customer experience • customer service • CRM • CX • SaaS

201 - 500

💰 $60M Venture Round on 2023-05

Description

• Customer Experience team designing and delivering world-class experiences • responsible for mastering the Kustomer platform • taking ownership of customer issues and resolving them • partnering with customers to solve their unique problems • ensuring proper recording and closure of all issues • documenting technical knowledge for internal and external audiences • providing step-by-step technical help • empathizing with customer perspectives • escalating unresolved issues to appropriate internal teams • conducting ad hoc client training • participating in team projects • handling sensitive personal data • available for shifts to ensure 24/5 coverage • available to work 11am - 8pm EST, Monday - Friday

Requirements

• 2+ years of experience in a similar role; experience with SaaS companies and startups a plus • demonstrated understanding of JavaScript, JSON, Rest API, HTML, React, and/or TypeScript • experience using developer tools, APIs and error logs to diagnose and troubleshoot client issues • technically curious and strive to learn continuously • strong communication etiquette to ensure constructive relationships with colleagues and customers

Benefits

• Kustomer offers an array of benefits including competitive salaries • stock options • 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • generous vacation policy