Technical Support Engineer

18 hours ago

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Entrata

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Property Management Software • Multi-family • Resident Portals • Online Rent Payment • Smarthome

1001 - 5000

Description

•Since its inception in 2003, Entrata evolved into a global leader serving property owners and managers. •The Technical Support Engineer provides technical assistance for property management solutions. •You will provide professional B2B customer service and troubleshoot issues effectively. •Work closely with other TSEs to collaborate on behalf of the customer. •Hiring in states: Utah, Idaho, Wyoming, Arizona, North Carolina, Florida, Texas.

Requirements

•1+ years of work experience in a technical support capacity supporting B2B support to Enterprise level customers •Strong technical, analytical, and problem-solving skills for diverse issues •Ability to adapt quickly to change •Excellent professional, written, and verbal communication skills •A proven passion for providing an exceptional customer experience •Strong attention to detail

Benefits

•Flexible and transparent culture with remote and hybrid work options, •Generous vacation time, •Frequent company recharge days for work-life balance. •Comprehensive medical, dental, and vision coverage, •HSA/FSA options and employer-paid disability benefits, •Access to 401(k) or similar retirement plans with employer matching, •Wellness initiatives promoting physical and mental well-being, •Family-centric leave policies for new parents, •Entrata Cares programs for volunteerism, •Exclusive Previ cell phone plan and discounts, •Bi-annual swag drops for employees