Technical Support Agent II

5 days ago

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ecoATM Gazelle

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Retail Automation • Recycling and Refurbishing • Green Technology • Mobile Recycling • Software Development

201 - 500

Description

• Responsible for providing in-depth ecoATM technical support to field operations teams and customers on hardware and software related issues. • Provide second-level technical support to field staff in resolving kiosk issues generated via a ticketing system. • Perform in-depth technical troubleshooting to correct escalated kiosk-related issues by using system tools. • Educate, support, and mentor field staff on kiosk hardware/software best practices. • Document, track, and monitor problems to ensure timely resolution. • Assist with technical support initiatives, support internal departmental processes.

Requirements

• High school Diploma or GED required; additional technical certification preferred. • 1+ years of Machine Support Tech experience OR 2+ years of computer operations, network, communications, or related technical support strongly preferred. • 1+ years of experience with advanced system file configuration, software installation and configuration, hardware knowledge, etc. required. • 1+ years of customer service experience required; prior help desk or technical support experience required. • 1+ years of experience with ticket tracking software and technical documentation required. • Must be available to work nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.

Benefits

• Base pay offered may vary depending on job-related knowledge, skills, and experience. • Additional benefits may include short-term and long-term incentives based on performance.