Technical Support Analyst

6 days ago

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Urbint

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Artificial Intelligence • Machine Learning • Predictive Analytics • Predictive Modeling • Damage Prevention

51 - 200

💰 $60M Series C on 2021-08

Description

• 100% Remote - Hiring in the US or Canada • Urbint uses AI to identify threats to workers and infrastructure. • The Support Analyst will help enterprise customers achieve their safety and damage prevention goals using Urbint’s AI powered software products. • Requires cross-functional collaboration with various teams and potential for career growth. • Position reports to the Director of Professional Services in a high growth environment. • Provide timely technical support for customers via various communication channels. • Troubleshoot and resolve technical problems, continuing to improve support quality. • Help develop knowledge base articles and maintain records of customer interactions.

Requirements

• 2+ years of experience in application support, business systems analysis, or software development, with a focus on complex, enterprise-level applications. • Passionate about helping customers • Experience supporting B2B enterprise SaaS customers • Previously served in a customer support or similar role • Strong analytical and problem solving skills • Strong technical aptitude and a passion for technology - ability to understand and explain complex technical products or issues • Excellent communication skills - verbal and written • Have superior organizational skills and the ability to prioritize and deliver on multiple priorities • Familiarity with our industry is a plus

Benefits

• Generous medical, dental, & vision insurance coverage up to 100% of insurance premiums for yourself and your family. • 401k company match, to help you better plan for retirement • Flexible PTO policy • We are 100% Distributed - work from almost anywhere. This role requires business travel for in-person meetings with the ideal candidate located in the Eastern Time zones. • Competitive compensation and benefits packages