Technical Support Specialist - Field Operations

October 25

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University of Arkansas System

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10,000+

💰 $9.9M Grant on 2022-02

Description

• Under direction, the UADA Technical Support Specialist is responsible for providing operational support in a functional area by gathering, analyzing, and preparing data; creating related reports and documentation; and providing technical assistance related to the operational function to management and internal clients. • The UADA Technical Support Specialist is a key member of the ITS Field Operations team and a point of contact for Research Stations and Extension Offices across the state. • This position works closely with the UADA ITS Helpdesk to provide remote and in-person technical support for UADA students, faculty, and staff using UADA computers, software applications, research equipment, and other services supported by the UADA ITS team. • This position must identify issues, triage the problems causing the issue, and seek a solution using the needed resources of the UADA ITS team by coordinating with other UADA ITS technicians when needed.

Requirements

• Minimum Qualifications • Bachelor's degree • Preferred Qualifications • Bachelor’s degree in IT, Computer Science or relevant field. • Ability to travel to stations across the state. • Minimum of two years' experience providing end-user support for current PC desktop and application software. • Microsoft Office experience preferred. • Proven experience as a call center technician or other customer support role. • Tech savvy with a good understanding of computer systems, mobile devices and other tech products. • Ability to diagnose and resolve basic computer/technical issues. • Keen attention to detail, memory of patterns, and interest in problem-solving. • Excellent communication skills. • Proficiency in English. • Customer-oriented and cool-tempered. • Ability to support computer equipment such as workstations and portable devices.

Benefits

• Benefits eligible: Yes