Technical Support Specialist

Yesterday

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MANTL

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Financial Technology • Banking • Credit Unions • Core Banking Technology • UI/UX

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💰 $40M Series B on 2021-04

Description

• Be the primary point of contact for our customers. • Your primary responsibilities will include addressing customer inquiries, resolving complex technical issues, and ensuring a positive customer experience. • You will work closely with other team members and departments to provide timely and accurate solutions. • This Technical Support Specialist role is a great opportunity to come in early and make a large impact at MANTL. • The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering.

Requirements

• 2+ years of technical support experience • Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL • Ability to write basic SQL e.g. insert, update • Excellent verbal and written communication skills, both internal and client-facing • Experience using browser console technologies such as Chrome dev tools • A true problem solver that uses broad thinking to strategically develop solutions • Ability to learn and understand complex software tools • Familiarity with Zendesk

Benefits

• Competitive salary ranging from $90,000 to $110,000 depending on overall experience and level. • Equity • 100% covered medical, dental and vision insurance for employees • Unlimited PTO • Remote setup allowance of $400 • Creative and fun team-building events (improv, chocolate and wine tasting, happy hours) • Mental health and wellness programs • Remote office work only • And more!