Sales Representative - Technical Support

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Seakeeper

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Gyro Stabilizers • Vessel Attitude Control Systems • Marine Motion Control

51 - 200

Description

• Our Aftermarket team brings the magic of Seakeeper to boat owners with existing boats • You’ll help to ensure our dealer network is equipped to provide unmatched installation and service support • In this hybrid Sales and Technical Support role, you’ll receive direct outreach from our Dealers and provide front-line sales support • Responsibilities include managing dealer relationships, driving sales, documenting, tracking, and closing leads in NetSuite, staying knowledgeable on product changes • Supporting the Product Support Team by fielding incoming support inquiries via phone or email • Occasionally addressing field issues and visiting vessels that require factory-level support for diagnosis and troubleshooting • Documenting key activities including warranty cases and providing elevated troubleshooting and technical support to Seakeeper Dealers

Requirements

• Bachelor’s Degree in Business Administration or a 2-year associate degree from an accredited college or technical institute • Minimum of 2-3 years of related work experience working in product support or a sales role selling a complex manufactured product (i.e. Machinery, mechanical equipment, engines, etc.) • Experience working as a Mechanic, Engineer, Training Manager, Service Manager, Technical Manager, or Product Support Manager is valuable • Be located in PA, Northern NJ, NY, CT, RI • Passion for working with people and a “won’t take no for an answer” attitude • Be professional, responsive, resourceful, flexible and well-organized • Be self-motivated with superior time management, multitasking, organizational, and prioritization skills • Be results-driven, a proven closer, and of unquestionable integrity • Strong computer skills including all Microsoft Office products • Strong verbal and written communication skills • Valid driver’s license and ability to obtain a passport • Ability to lift up 50lbs and transport tools, parts, and other items to customers as needed and drive extended distances • Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels) • Previous experience in the marine industry or dealer/business development (nice-to-have) • Customer and product support experience (nice-to-have) • Demonstrated success communicating and building strong relationships with a variety of customers and personality types across all levels of an organization (nice-to-have) • Bi-Lingual in Spanish (nice-to-have)