Remote Support Engineer

2 days ago

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Coretelligent

WebsiteLinkedInAll Job Openings

customized IT roadmaps • private cloud hosting • security & data protection • backup & disaster recovery • onsite & remote support

201 - 500

💰 Private Equity Round on 2016-11

Description

• Provide remote technical support to clients • Handle inbound incident requests via phone and ticketing • Perform technical tasks including Microsoft 365 and Active Directory administration • Troubleshoot wireless networks and VPNs • Provide timely updates to all parties on incident statuses • Maintain documentation on all support tickets • Resolve incidents and assist higher-tier engineering staff

Requirements

• 2+ years of related work experience • Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results • Exceptional interpersonal skills, positive attitude, and professional demeanor • Exceptional Customer Service skills including ownership, advocacy, vigilance, and accountability • Ability to follow and adhere to a defined process • Excellent communication skills, both written and verbal • Must be customer-focused and able/willing to provide "white glove" service

Benefits

• Health, Dental, & Vision • Flexible Spending Account (FSA) • 401k • Health Reimbursement Account (HRA) • Health Savings Account (HSA) • Life Insurance • Disability Insurance • Paid Parental Leave • Holiday Pay • Flexible Vacation & Sick Days