Technology Support Technician
4 days ago
Description
• Provide level 1 and basic level 2 technical support • Resolve commonly reported, semi-complex problems with technology products and applications • Perform tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system • Respond to customer requests via phone queue, chat, and customer emails • Create/update knowledge articles and support processes • Participate in execution of disaster recovery and business continuity processes • Perform setup and maintenance of computer systems by installing and/or upgrading hardware and software • Interact occasionally with third-party hardware and/or software vendors
Requirements
• Associate's Degree in Computer Science, CIS, or related field (or equivalent work experience in a related field) • 2 years IT experience in a support or operations environment working with PC or client/server platforms and/or hardware • 2 years of experience requiring the use of a PC or company information system
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