Technical Support Specialist - Remote

2 days ago

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EPS Corporation

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NET • FMS Support • TPF • C4ISR Communications • Help Desk Integration

201 - 500

Description

• Manage technical support for innovative digital products. • Handle tier 1 and tier 2 inquiries from educator community. • Focus on seamless product rostering with third-party vendors like Clever and ClassLink. • Work closely with Customer Success, Sales teams, and school administrators. • Resolve issues related to subscription access, login challenges, and connectivity. • Maintain knowledge base of articles and support rostering options.

Requirements

• Bachelor’s degree preferred. • 2-4 years’ experience supporting customer digital implementations and ongoing needs. • Ability to pay close attention to detail while multi-tasking. • Above average knowledge of Microsoft Office products and high comfort level with technology. • Strong communication, relationship building skills, and web-based presentation skills. • Experience troubleshooting roster data errors to help with data corrections. • Experience troubleshooting basic network problems. • Knowledge of different operating systems and web browsers. • Experience using various forms of technology used by educators in classroom settings. • Bonus Points for experience with .CSV imports, Clever, ClassLink or other rostering software solutions, Google SSO and Google Classroom, and LMS’s like Canvas and Schoology.

Benefits

• Competitive compensation package based on qualifications, skills, and experience. • Annual bonus or commission. • 401(k) retirement plan with employer match. • Medical, dental, and vision insurance effective day 1. • Generous PTO and paid holidays. • Employer-paid life and short & long term disability insurance. • Laptop provided for home office. • Flexible remote-first work culture.