Support Engineer - US
2 days ago
Description
• Support and maintain 4G/5G networks and IP networking. • Develop skills in cellular networks, IP Networks, Linux, and Python. • Provide technical support to troubleshoot and resolve issues. • Ownership of customer tickets in line with company SLA’s. • Participate in an on-call support rota as required. • Perform and implement site upgrades where required.
Requirements
• Minimum of two years IT experience in a Network support engineer role. • Knowledge of IP, TCP, UDP, routing, firewalls, DHCP. • Experience with network troubleshooting tools such as Wireshark. • Excellent communication skills. • Ability to maintain effective working relationships with a diverse customer base. • Ability to work independently in a remote setting. • Strong focus on ensuring quality product and service.
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