Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring
10,000+
💰 Private Equity Round on 2018-08
2 days ago
Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring
10,000+
💰 Private Equity Round on 2018-08
• Research and resolve issues reported by the client's end-users via phone, email, and chat support. • Manage and maintain a test lab of devices running services to be used for reproducing customer issues. • Document all information on customer interaction according to standard operating procedures.
• Impeccable communication, writing skills • General curiosity about how and why things work the way they do • Ability to quickly learn and articulate technical concepts • Ability to empathize with users and convey confidence through written interactions • Well-versed in chat, and email etiquette, with a fine-tuned attention to detail • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required. • 2+ years technical/product support
• Outstanding Medical, Dental, Vision and Prescription plans • 401k Match • Pet Insurance • In-house Wellness Coaches • Tuition and Professional Development Reimbursement Plans • Hundreds of Discounts with the Brands you Love and Use
Apply Now2 days ago
201 - 500
Provide technical support for justice system software solutions.
3 days ago
201 - 500
Manage technical support for educators using EPS Learning's digital products.
3 days ago
51 - 200
DNSnetworks seeks Level 1 IT Support Technicians for North American customers.
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201 - 500
Remote Support Engineer providing technical support for Coretelligent's IT solutions.
🇺🇸 United States – Remote
💵 $50k - $55k / year
💰 Private Equity Round on 2016-11
⏰ Full Time
⚪️ Entry-level
🟢 Junior
📞 Support Engineer