Overnight Technical Support Representative

October 21

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Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring

10,000+

💰 Private Equity Round on 2018-08

Description

• Research and resolve issues reported by the client's end-users via phone, email, and chat support. • Manage and maintain a test lab of devices running services to be used for reproducing customer issues. • Document all information on customer interaction according to standard operating procedures.

Requirements

• Impeccable communication, writing skills • General curiosity about how and why things work the way they do • Ability to quickly learn and articulate technical concepts • Ability to empathize with users and convey confidence through written interactions • Well-versed in chat, and email etiquette, with a fine-tuned attention to detail • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required. • 2+ years technical/product support

Benefits

• Outstanding Medical, Dental, Vision and Prescription plans • 401k Match • Pet Insurance • In-house Wellness Coaches • Tuition and Professional Development Reimbursement Plans • Hundreds of Discounts with the Brands you Love and Use