Control4 Technical Support
2 days ago
Description
• Reporting to a Technical Support Supervisor • Responsible for answering dealer technical inquiries through phone, chat and email communication specific to the Control4 product line. • Comfortable working in a fast-paced, highly technical environment • Establishing a point of resolution for each technical inquiry • Serve as contributing member of a high-performing technical support team • Participate in collaborations with product development team • Create knowledge base articles for tech support knowledge base • Ability to learn home automation, IoT, Media distribution, high end audio, HVAC, Low Voltage wiring, Electrical wiring, Smart lighting
Requirements
• High School diploma or equivalent • 1 Year Customer Service Experience • Ability to show technical aptitude and troubleshooting • Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.) • Experience with Microsoft Office Products • Advanced Degree • Professional experience installing and/or troubleshooting Control4 products or services • Experience with SAP or Salesforce • Previous call center experience • Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations
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