Customer Support Engineer

September 29

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KLA

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Semiconductor Process Control • Inspection and Metrology • LED • Nanotechnology • AI

10,000+

Description

• Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows • Represents the company to the customer and assumes accountability for customer satisfaction with service • Assures operational quality of system equipment • Coordinates actions with customers to minimize down time • Provides assistance to Installation Engineers and less experienced CSEs in resolving problems • The CSE is responsible for providing tool repair, customer management, and performing all associated logistics tasks • The CSE must have good troubleshooting skills and be proficient in working on electro-mechanical equipment within a cleanroom environment • The CSE must be self-motivated and driven to provide the best support for KLA customers • The CSE must demonstrate excellent written and verbal communication skills as communication with customers, co-workers, and management is critical to the role • The CSE will be required to travel as needed to support customers throughout the USA

Requirements

• Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems • Understanding of computer theory, various operating systems and applicable operating system software knowledge, and networking in a Windows, Unix or Novell environment • Good interpersonal/communication skills in understanding customer needs • Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing area • Experience with KLA 893X and HRP260 products preferred but not required

Benefits

• Medical benefits • Dental benefits • Vision benefits • Life benefits • 401(K) with company matching • Employee stock purchase program (ESPP) • Student debt assistance • Tuition reimbursement program • Development and career growth opportunities • Financial planning benefits • Wellness benefits including employee assistance program (EAP) • Paid time off • Paid company holidays • Family care and bonding leave